Ryan Sasson built a business that reaped hundreds of millions of dollars in fees for helping people negotiate down their debts. But former clients — and prosecutors — say it was exploitative.
Category: Customer Relations
Why Banks Are Suddenly Closing Down Customer Accounts
Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.